Recognized as the introduction of the Chief Information Officer concept


IBM Bulletin, 1986

“Chief Information Officer: A Management Concept Whose Time Has Come”


"The management concept was first introduced in 1981 by William R. Synnott and William H. Gruber in their book, Information Resource Management: Opportunities and Strategies for the 1980s, published by John Wiley & Sons, New York, 1981. Synnott, a senior vice president and CIO with the First National Bank of Boston, and Gruber, a former faculty member of the MIT Sloan School of Management, believe that the CEO concept is one that is coming into its own.”



















"Information managers now have an unprecedented opportunity to help improve the productivity and management of organizations in both the private and public sectors. Information technologies have been sharply reduced in cost, and their potential to improve productivity has increased dramatically. But information managers have not been fully able to take advantage of this opportunity. One major reason has been the lack of a guide that provides effective strategies for integrating the various pieces of the information function (computer technology, telecommunications, office automation, etc.); shows organizations how to put the huge amount of resources poured into data processing and other information technologies into effective use’ and bridges the gap between information managers and the users whom they serve. That guide now exists."


"Information Resource Management: Opportunities and Strategies for the 1980s is the first book to provide an integrated focus on the entire information resource management field. This practical “how-to” offers 67 specific management strategies and solutions for a broad spectrum of common information management problems. It is future-oriented -- designed to cope with the rapidly changing information age of the 1980s. And is action-oriented -- written from a practitioner’s viewpoint to highlight practice-tested solutions that have worked."


"Data processing managers, directors of management information systems, office automation managers, and users of information services will readily find here concrete solutions to their information management problems - as well as a host of new opportunities for more effective utilization of modern information resources. The book’s 67 strategies are organized by topic - Strategic Planning, Distributed Processing, User Needs Assessment, Career Pathing, Critical Success Factors, and many more. A handy appendix defining all 67 strategies lets you turn instantly to a strategy that can be custom-tailored to your specific work environment. Case studies demonstrate the application of the various information management methods."


"This book is much more than a collection of strategies geared to specialized problem areas. It develops an organized framework for a whole group of new technologies. Embodying a cohesive vision that integrates the field of information management, it outlines a philosophy for managing information resources. Users in each of the various technologies will find the book invaluable in helping them see how their activity fits into the overall information function."

© 2019 William H. Gruber